- Should I always schedule calls in the customer’s time zone?
- Yes. Presenting times in the customer’s local time zone reduces friction, prevents no-shows, and signals that you value their convenience. Always confirm with an explicit local time in your calendar invitation.
- How many time slots should I offer a customer?
- Offer two to three slots spread across different days and times. This gives the customer flexibility without overwhelming them with choices, and it increases the odds of finding a mutually convenient window.
- How do I avoid timezone mistakes in follow-up emails?
- Always include the time zone abbreviation and UTC offset alongside every mentioned time. Using a format like "2:00 PM EST (UTC−5)" removes ambiguity, especially around DST transitions when abbreviations alone can confuse.
